RULES & REGULATIONS

RULES & REGULATIONS

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THESE RULES AND REGULATIONS GOVERN YOUR USE OF THE VERDANT SPA'S SERVICES AND FACILITIES.

By using our services, you agree to these rules and regulations.

1. Appointments and Cancellations

  • Appointments are required for all services.
  • Late arrivals may result in a shortened session to avoid delays for the next guest.
  • A 24-hour notice is required for cancellations or rescheduling.
  • Failure to provide notice may result in a cancellation fee or deduction from prepaid packages.

2. Payment Terms

  • Payment is due at the time of booking.
  • We accept Cash, Visa Card, Master Card, or Room charge.

3. Health and Safety

  • You are responsible for disclosing any medical conditions or allergies.
  • The Verdant Spa reserves the right to refuse service if a condition is contraindicated.
  • All guests are required to complete a mandatory Health Questionnaire before their treatment. This form must be fully completed and submitted to ensure your safety and to allow our therapists to tailor services appropriately.

4. Conduct

You agree to:

  • Respect our staff and other clients
  • Follow our rules and regulations
  • Refrain from disruptive behavior

5. Liability

We are not liable for damages or losses resulting from:

  • Failure to disclose medical conditions
  • Use of services despite contraindications
  • Other circumstances beyond our control

6. Gift Cards

  • Valid for 3 months (see card for expiry).
  • Non-refundable but transferable upon request.
  • The original gift card must be presented at the time of the appointment. Failure to present the gift card will result in the treatment being cancelled or considered void.

7. Confidentiality

  • We maintain confidentiality of client information and treatment details.

8. Additional Policies

  • We maintain confidentiality of client information and treatment details.

9. Changes to Policies

We may update these policies at any time. Changes will be posted on our website and in our spa.

10. Acknowledgment

By using The Verdant Spa’s services, you acknowledge that you have read, understood, and agree to these rules and policies.

11. Feedback & Client Satisfaction

Your experience matters to us. If anything does not meet your expectations, please speak to the front desk or Spa Manager immediately.