RULES & REGULATIONS
To ensure swift and personalized customer support, please take a moment and provide us with the following details. Your input will help us generate tailored responses and offer efficient assistance across the digital platform
We’re open 7 days a week from 10:00 AM to 11:00 PM.
You can book through our website or by calling us directly.
We recommend booking in advance. Walk-ins are subject to availability.
A 24-hour notice is required for cancellations or rescheduling. Late cancellations may incur a fee.
Late arrivals may result in a shortened session to avoid delays for the next guest.
We accept Cash, Visa Card, Master Card, or Room charge.
Payment is due at the time of booking.
Yes. You are responsible for disclosing any medical conditions or allergies prior to your treatment.
Yes. All guests must complete a mandatory Health Questionnaire before their treatment.
The Verdant Spa reserves the right to refuse service if a condition is contraindicated.
Please respect our staff and other clients, follow our rules, and refrain from disruptive behavior.
We are not liable for damages or losses resulting from failure to disclose conditions, use despite contraindications, or circumstances beyond our control.
Yes. Gift cards are valid for 3 months (see card for expiry).
Gift cards are non-refundable but transferable upon request.
Yes. The original gift card must be presented at the time of the appointment.
Failure to present the gift card may result in the treatment being cancelled or considered void.
Yes, parking is available at the hotel.
We maintain confidentiality of client information and treatment details.
Yes. We may update policies at any time. Changes will be posted on our website and in the spa.
Please speak to the front desk or the Spa Manager immediately so we can assist.